Outlook leave message on the server settings

Setting Outlook to Leave a Copy of Emails on the Server
By default, client email programs such as Microsoft Outlook will remove your email messages from the mail server once the client program downloads them, and they are no longer accessible via web mail, but only on the local computer where Outlook is installed. This article will assist you in setting up Microsoft Outlook to leave a copy of the messages on the server so they are still accessible from the server itself.
Step 1
Open Microsoft Outlook. Once open, click on Tools / E-mail Accounts.

Outlook tools menu

Step 2
Select View or change existing e-mail accounts and click Next.


Step 3
Highlight the account you would like to edit and click the button which says Change.

Step 4
On the next screen, which contains the incoming and outgoing server information, click the button which saysMore Settings.

Step 5
Click on the tab which says Advanced.


Step 6
Place a check mark next to the option for Leave a copy of messages on the server. You are free to change the options on the two settings below for removing the messages after a certain amount of time, or deleting them from the server when they are deleted locally. Once your desired options are set, click OK, then Next, thenFinish.

You have now set Microsoft Outlook to leave a copy of all downloaded emails on the server so they are still accessible via webmail.
Please bear in mind that these messages will eventually need to be either downloaded or deleted from the server, as allowing them to accumulate can lead to domain size limit issues within SmarterMail, and can possibly lead to all incoming emails being rejected by the server.


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Avaya IP 500 V2 – Can’t retrive voicemail

One of our clients called in today and was having problems with their Avaya IP 500 V2 phone system. Before we dive into the what the issue was here are the specs/setup of their system. Avaya IP 500 v2 7.0 with Embedded Voicemail.

They said that they had an issue with the their phone system specifically when trying to listen to voicemail. Their phone, Avaya 1408 had a voicemail light on saying that the user had a new voicemail. When the user clicked on the ‘messages’ button it showed 1/0/0 for 1 new  0 old 0 saved. So when they would click on “listen” option nothing would happen it would just stay there.  The strange part was that when a new voicemail would come in we could listen to that one not the original one with the problem.

It seemed the problem was that the voicemail was corrupted but tried all the recommendation to fix the issue, from restarted the system to pulling out the SD card (while the PBX system was off) but no luck.

We found the problem was that the “visual” voicemail link had broken to that specific voicemail, and to fix that problem was to check the voicemail thru the phone prompt instead of using the visual voicemail. To get that voicemail, we simply click on *17

2. if requested, enter your password and press #. After you log in the voice prompt provides instructions and will walk you thru. o


Once we got the voicemail information heard we went ahead and deleted that voicemail (by click on on 4) and it solved the problem

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Small Business Server Installation project in Houston – Completed

We just finished a new server installation for a client here in Houston. A little history before we get to the new equipment. Client had an older Windows Server 2003 in a Peer-to-Peer network with 15 workstation/laptop in their small office here in Houston. The Server was an older HP Server with one 100GB hard drive that was 95% full, only 1 GB of RAM, and never had system patches installed on it and was simply used as a file server where they would keep everything on it. Their network consisted of static public IP Addresses from their ISP on each devices (yes static public IP addresses for each device – they had about 20 ip’s ) no firewall at all, and no control who had access to what.

After meeting with the owners and there plan for growth and control of their mission critical files, we came with the following setup to accommodate their IT needs.

  • Replace their old HP Server with a Brand new Dell T320 Server with the following Specs. 16GB RAM (upgradable to 192GB if needed – tons of room to grow), 2x 1TB hard drive  on RAID 1 for the operating system, and 6 x 1TB HD on RAID 10 for the data portion giving them a total of 3TB of data storage plus the fault tolerance of a maximum of 3 hard drive going dead to prevent on data lost. The RAID card that Perc H710p with 1GB of cache.  Server 2008 R2, with ESET antivirus solution to protect network.
  • Server set to be Active Directory w/DNS and File/Print Server configured on it.
  • Upgrade all the machines from Windows XP home edition to Windows 7 Pro – 64-bit with a minimum of 6GB machines, for the engineering department the minimum is set for 16GB with Intel i7 system machines to be able handle AutoCad software
  • Domain based network
  • New Sonicwall TZ 205 firewall with only 1 static ip address assigned to it and private network inside. We reduced their ISP bill from the extra IP Addresses. We were able to get Comcast cable to be their main connection with 50Mbps download/10Mbps speed and downgraded from a bonded T1 connection with only 3Mpbs to a single T1 connection as a backup connection when Comcast connection drops.
  • Upgraded their old 10/100 switches to a single 48 port 10/100/1000 switch
  • Setup them up with our Hosted Exchange solution. This was a HUGE upgraded from what they were using. They were on a POP Server using Outlook express for their email client.

It was a great little project for us and customer LOVES there new network equipment. The client has tons of space grow and the new network equipment is able to handle what they could throw at it.



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HP Proliant ML150G6 – Inlet abmient sensor detect failed and prepare to shutdown – Fixed the BUG

One of customer in The Woodlands TX was having some issue with his server, an HP Proliant ML150G6.

HP Proliant ML150G6

HP Proliant ML150G6

He called us that he server just shutdown and couldn’t be restarted because he was getting an error. Ever time that he started the server it went thru this loud startup, like a jet engine starting up very loud (which actually is perfectly normal)  After a minute or so it would hum down and start the process of starting up, but would to a black screen and then just shutdown. So we schedule an onsite support to take a look at the issue.

When we got onsite the server was already working again, upon asking the customer what happened, he explained that moved/tapped the server by mistake when looking for something and he tried it again and the server started to work again. Never seen it before but he said he just tapped it (like the way you use to tap/hit your TV to get it work) and when he showed us how he did it the server started to rev up again which is not normal unless it get’s really hot (not the case in this server room). Next to you know Windows 2003 Server started saying about to shutdown and it shutdown.

When we tried to restart it started to give us the same problem as before. This server has diagnostic lights in front to help to troubleshoot the error, and this one would start blinking red and just shutdown. Since the server was on the floor, we couldn’t get a good view of the front panel, so I lifted the server at an angle (10 degrees or so) and started the process. This is where it got weird. When I had the server at that angle the server diagnostic lights were all green and it actually working again, all the way to the operating system…but as soon as I put it back it started to shutdown. This server would work fine as long as it was an angle, we run an experiment to try to see if would stay on as long as it would be at this angle, so we put a cardboard box top at the front of the server so it could be at least at a 10 degree angle and the server did work and would not shutdown. It was louder then normal but it worked until we set it back normal. When we did try to restart we did get the following error.

Fan or inlet ambient sensor detect failed and prepare to shutdown

HP ML150G BMC Error








Upon research we found this article on


We made sure that the cable was plugged in correctly but no luck, the error did it point the bad temperature sensor cable and needed to replace. We told that customer that we would need to order this cable and it could take a couple of days. And if you are running a business having no access to your files for a couple of days will hurt financially, specially if you don’t have a back up to restore right away. Luckily this work order was for the cable not the hard drive, so we did tell the customer that we could move the data out of the hard drive to another computer where they could start working the same day while we wait for the parts.

cleaned HP Proliant Server Inside view of HP ML150 Server motherboard HP Proliant Server Front view HP Proliant Server



So we started to work on getting the hard drive out and get the data out. When started to open the server we notice how many dust bunny’s there were. So we cleaned the server before doing any type of work, see below for photos of the inside pictures of the server.

The server has been in production for about 3 years and recently transported to The Woodlands TX from Virginia. So it’s normal to have dust bunny’s. But when finished cleaning server something came out flying out (from compressed air).

Roach in the serverYeap, that is a roach. I’ve seen this before in other computers and they cause issues/problems with computer/servers. It made sense every time that the computer was tipped the roach might dis-logged from the motherboard where it wouldn’t be making contact but as soon as the we move the server back it would make the contact and create the error. There was one way to be sure to try it again. So before we started to move data out we tried again and yes it worked like a charm. It revved up like an jet engine at start (normal) but then it hummed like a kitten. It went all the way thru and worked perfectly. We even were able move/tip the server without any problems. We fixed the issue with the server, it was an actual Bug that caused the problem



It has been over 3 weeks so far and the server is running great with no problems.

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Small Business Laptop Maintenance Tips – Hard Drive Failure Test

Today tips. Don’t ignore warning signs on your laptop at boot up, specially if you critical files on your laptop for your business.

If you suspect that your hard drive on your computer is acting up (running slow, crashing, stopping, etc) most computer have a built in diagnostic tool to run test on the internal components.

Here’s a screen shot of a computer that come up with a bad hard drive error


Bad Hard Drive

Bad Hard Drive

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Computer Tip: Move the Mouse with Keyboard


How to move the mouse cursor with the keyboard in Windows.


If you find it difficult to move the mouse or wish to have an alternative way to the mouse using the arrow keys on the numeric keypad follow the below steps.

Microsoft Windows users can enable the accessibility feature to move the mouse using their arrow keys by following the below steps.

Click Start, Settings, Control Panel.
Within the Control Panel open Accessibility Options or Ease of Access
Click the Mouse tab.
Check the “Use Mouse Keys” check box.
If you wish to increase the speed or change any other settings, click on the Settings button.
Click Apply and then close out of the box.
After performing the above steps you will be able to used the numeric keypad as a mouse moving up, down, left, right, and all the diagonals. In addition, you may also use the center “5” key as a left click.

Note: You must have the Number lock on for this feature to work by default. This can be changed through the settings.

Dell Computer Repair in Houston

Dell Computer RepairThere is an weird phenomenon that computers will keep going for ever and not break down. When computers problems get to the point that the only option is to do a full system recovery. Here’s are steps that you will need to do system recovery

Dell Computer Repair in Houston

Steps To Perform A Dell Inspiron Recovery
Step 1

As mentioned earlier, it is important to backup your important data to an external storage device before beginning the recovery process. The DataSafe Local Backup 2.0 can only be accessed while the computer is booting up; therefore, shut down your laptop after saving the data.

Step 2

Power on the laptop again and wait for the Dell logo to appear on your screen. As soon as you see the logo, press “F8″ to enter the setup.

Step 3

This will take you to a black screen with options. Highlight “Repair your computer” using the up and down arrow keys, and hit “Enter” to select.

Step 4

The next screen will prompt you to type your administrator name and password. Fill in the details and press “Enter” to go to the next step.

Step 5

From the options, select “Dell Factory Image Recovery and DataSafe Options”, and follow the on screen guide to format your hard drive.

Format A Dell Inspiron Computer Using Windows Recovery System
Step 1

Power-up your computer and press “F12” at the start-up screen to bring-up the one-time boot menu.

Step 2

Place your Dell re-installation disk in the optical drive.

Step 3

Coming back to the screen, highlight “CD-ROM” from the options and hit “Enter”. Press any key when prompted to boot from CD/DVD.

Step 4

The setup might take several minutes to begin. Wait till you see the “Welcome to Setup” screen, then press “Enter” to begin the installation.

Step 5

Press “F8” on the next screen to agree the license agreement. Press the “Escape” key to continue installing a fresh copy of Windows.

Step 6

The next screen will show the list of hard drive partitions. Choose the partitions you wish to format using the arrow keys. You can also delete all the partitions to wipe clean your computer.

Step 7

Create new partition(s) and continue to re-install your operating system following the instructions.


Top Secret: Tools that computer technician use to fix your computer

Here’s a secret that most computer technician won’t tell you. Most of the tools that computer technician have to fix your computer are actually free for anyone to use. Here are the top 3 tools that we use on a day-to-day basis to fix typical computer problem


1. CCleaner (http://www.piriform.com/). Free program to help you clean up your windows PC. It cleans all areas of your computer including:

* Internet Explorer (Temporary Files, history, cookies, auto complete for history

* Firefox (Temporary Files, cookies, download history, form history

* Google Chrome (Temporary Files, cookies, download history, form history)

* Windows (Recycle bin, recent documents, temporary files and log files)

Also comes with registry cleaner. Advanced features to removed unused and old registry entries


2. Defraggler (http://www.piriform.com/)

Use Defraggler to defrag your entire hard drive, or individual files – unique in the industry. This compact and portable Windows application support NTFS and FAT32 file system. Biggest benefit of using defraggler is being able to schedule defrags while you sleep, so when you wake up your pc is much faster.








3. Malwarebytes (http://www.malwarebytes.org/)

Malwarebytes products have a proven record of protecting computer by completely removing all forms of malware including certain trojans, spyware, adware and rootkits. When it comes to the safety of your computer, Malwarebyte provides the ultimate in protection from the cutting edge of technology.

When downloading the software, we would recommend the free version. It does the job to fix those pesky problem. They, Malwarebyte.org, does offer a paid version that gives you an extra layer of protection, specifically an real-time active malware prevention engine blocks known threats.




If you have any question on how to use this tools just give us a call, 713-623-1266



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Internet Explorer Running Slow – Check How many toolbars you are using

Is your Internet Explorer Running Slow? Does it take more than 1 minute for your browser to open your home page.

A quick fix is to look how many toolbars your internet explorer


We have been doing computer repair services for the since 2002, and the most common computer problem that we fix is when customer call saying that their computer/internet is running slow. One common problem that we see often is toolbars, not just one or two, but a lot of toolbar get installed/added to internet explorer. You want to keep in mind that most of those toolbar are running little scripts that automatic connect to the designer/owner to bring back information back to your browser, for example pandora, iheart radio, etc. The idea behind is that it will be faster to get to what you want automatically; the problem is the amount of toolbars and type of toolbars.

To fix this computer problem is very simple. Here’s what you need to do.

Option #1 – pick and choose what toolbars to disable

1. Open up internet explorer

2. Go to Tools menu, if you don’t see you tools menu, right click top bar and you ‘ll get the option to see the menu bar

3. Click on the Manage Addons option; a new window will open

4. in the Manage add-ons windows, look at the toolbars and extesions tab and click on the toolbar/extensions that you want to disable.

5. Once you finish disable those toolbars click close and that’s it.

Here’s a quick video on how to disable toolbars and extension in internet explorer




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